Privacy Policy

Last Updated: August 17, 2026

Wave Vacation Rentals (“Wave,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit the Wave Vacation Rentals website, browse our vacation properties, make an inquiry or reservation, communicate with us, or otherwise use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone number
  • Billing and contact information
  • Reservation and stay details
  • Number and names of guests, when applicable
  • Special requests or information you provide in connection with your stay
  • Communications with our guest services or reservations team
  • Payment and transaction information

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use personal information to:

  • Process inquiries, reservations, and payments
  • Provide and manage vacation rental accommodations and related guest services
  • Send reservation confirmations, arrival information, and other communications related to your stay
  • Respond to questions and customer service requests
  • Coordinate services necessary for your reservation
  • Maintain business, accounting, and transaction records
  • Improve our website, properties, services, and guest experience
  • Prevent fraud, misuse, or security incidents
  • Comply with applicable legal, tax, regulatory, and contractual requirements
  • Send promotional or marketing communications where permitted by law and consistent with your communication preferences

3. Booking Platform and Hostaway

Wave Vacation Rentals uses Hostaway as a technology provider for portions of our reservation and property-management systems.

When you browse properties, submit an inquiry, make a reservation, or provide information through our online booking experience, certain information may be collected and processed through Hostaway’s technology on behalf of Wave Vacation Rentals.

This may include contact information, reservation details, guest information, communications, transaction information, and other information necessary to process and manage your reservation.

Hostaway may also process certain information for its own legitimate business, security, compliance, or legal purposes in accordance with its own privacy practices.

For additional information about how Hostaway handles personal information, please review the Hostaway Privacy Policy.

4. Payments

Payments associated with reservations may be processed through third-party payment processors or booking platforms.

Wave Vacation Rentals generally does not directly store complete credit or debit card information when payments are processed by these providers. Payment information is handled according to the security standards and privacy practices of the applicable payment processor.

We may retain transaction information such as payment amounts, dates, reservation numbers, refunds, and payment status for accounting, customer service, fraud prevention, and legal purposes.

5. Cookies and Analytics

Our website and booking platform may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services, measure website performance, and improve the guest experience.

We may also use analytics or marketing technologies provided by third parties.

Depending on your location and applicable law, you may be provided with options to manage certain cookies or tracking technologies.

You can also adjust cookie settings through your web browser, although disabling certain cookies may affect website functionality.

6. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary to provide our services, including with:

  • Hostaway and other reservation or property-management technology providers
  • Payment processors and financial institutions
  • Property owners where necessary to administer a reservation or property
  • Housekeeping, maintenance, transportation, concierge, and other service providers when necessary to fulfill requested services
  • Website hosting, analytics, communications, and technology providers
  • Accountants, legal advisors, insurers, and other professional advisors
  • Government or regulatory authorities when required by law

We seek to limit information shared with service providers to what is reasonably necessary for them to perform the applicable service.

7. International Processing

Because Wave Vacation Rentals works with technology providers and service providers that may operate in different countries, personal information may be processed or stored outside Costa Rica or outside your country of residence.

Where required, we take reasonable measures to ensure that personal information transferred or processed internationally is handled in accordance with applicable privacy and data-protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing guest services, maintaining reservation and transaction records, resolving disputes, preventing fraud, and satisfying accounting, tax, legal, and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law and your place of residence, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate or incomplete information
  • Request deletion or suppression of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses of your information
  • Opt out of promotional email communications

Certain information may need to be retained when required for legal, tax, accounting, contractual, fraud-prevention, or legitimate business purposes.

To exercise a privacy right, please contact us using the information provided below.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Third-party services may maintain their own privacy policies and practices. Wave Vacation Rentals is not responsible for the privacy practices of third-party websites that we do not control.

When third-party technology is integrated directly into our reservation experience, we endeavor to identify relevant providers in this Privacy Policy where appropriate.

(https://www.hostaway.com/privacy-policy/) 

12. Children’s Privacy

Our services are intended for adults arranging vacation accommodations. We do not knowingly collect personal information directly from children for marketing purposes.

Information about minors may be provided by a parent, guardian, or responsible adult when reasonably necessary for a reservation or requested guest service.

13. Costa Rica Privacy Rights

Wave Vacation Rentals operates vacation rental services in Costa Rica and respects applicable Costa Rican data-protection requirements, including Law No. 8968, Protection of the Person Regarding the Processing of Personal Data, and its applicable regulations.

Individuals may have rights concerning access, correction, updating, or deletion of their personal information as provided under applicable Costa Rican law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, the updated version will be posted on our website with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to exercise a privacy right, please contact:

Wave Vacation Rentals

Playa Avellanas, Guanacaste, Costa Rica

Email: info@wavevacationrentals.com